ISPs in Africa managing hundreds to thousands of broadband subscribers need more than a billing tool — they need a platform that connects subscriber onboarding, plan provisioning, recurring invoicing, payment collection, support workflows, and network monitoring into one operational system. Netzur provides ISP Billing and Management Software in Africa that automates billing cycles, manages the complete subscriber lifecycle, and gives operators real-time visibility into business and network operations.
Recurring Billing Automation and Plan Management
Netzur's plan-based billing engine automates the complete billing workflow — from plan assignment and invoice generation to payment tracking and renewal processing. Operators define plans with speed tiers, data limits, validity periods, and pricing; the system handles recurring invoicing, tax calculation, and payment follow-up automatically.
- Automated invoice generation with GST and configurable tax rules
- Recurring billing automation with daily, weekly, monthly, or custom cycles
- Flexible plan creation — speed-based, data-based, FUP, and unlimited plans
- Payment tracking with gateway integration (Razorpay, PayU, UPI, bank transfer)
- Auto-suspension and auto-activation based on payment status
Subscriber Lifecycle Management and CRM
Managing subscribers involves more than storing contact details. Netzur's subscriber management system tracks the complete journey — from lead capture and onboarding through plan activation, usage monitoring, renewals, upgrades, and support interactions — giving operators a unified view of each subscriber.
- Lead-to-subscriber conversion pipeline with status tracking
- Automated onboarding with service provisioning and activation
- Plan upgrade, downgrade, and migration workflows
- Complete subscriber profile with billing, usage, and support history
- Churn risk identification and retention workflow triggers
Support Ticketing and Customer Communication
Subscriber complaints, service requests, and outage reports need structured handling with clear accountability. Netzur's integrated ticketing system routes issues to the right team, tracks resolution progress, and maintains a complete communication log for each subscriber.
- Automated ticket creation from subscriber complaints and system alerts
- Priority-based routing and team assignment rules
- SLA tracking with escalation triggers for overdue tickets
- Customer communication logs (SMS, WhatsApp, email)
- Support team performance dashboards and resolution analytics
Network Monitoring and Operational Visibility
Netzur connects billing operations with network monitoring — showing subscriber activity, bandwidth utilization, device status, and service health from one dashboard. Operators can identify congested areas, detect outages, and correlate network issues with subscriber complaints.
- Real-time bandwidth monitoring per zone, plan, and subscriber
- Automated outage detection with alert notifications
- FUP enforcement and speed throttling automation
- Zone-wise and branch-wise analytics dashboards
- Multi-branch ISP management from centralized interface
Remote Device Management with TR-069 (ACS)
ISPs deploying CPE devices (routers, ONTs) at subscriber locations need remote management capability. Netzur supports TR-069 protocol for remote device configuration, firmware updates, diagnostics, and auto-provisioning — reducing truck rolls and on-site visits.
- Remote CPE configuration and parameter changes
- Bulk firmware updates across device fleet
- Real-time device health monitoring and diagnostics
- Auto-provisioning on subscriber activation
- Device inventory tracking with model and firmware versioning
Hotspot and Public WiFi Access Management
ISPs deploying public WiFi hotspots need user authentication, time or data-based access control, and revenue tracking. Netzur includes hotspot management with branded captive portals, voucher generation, social login, and usage analytics.
- Branded captive portal builder with customizable login flow
- Voucher and coupon generation for prepaid hotspot access
- Social media and OTP-based login for guest authentication
- Time-based and data-based access controls
- Hotspot revenue analytics and usage reporting
Why Choose Netzur for ISP Management in Africa?
Netzur is built for broadband operators who need operational control — not generic business software adapted for ISP use. The platform addresses the specific workflows of subscriber-based internet service providers.
- Unified platform connecting billing, subscribers, support, network, and devices
- Recurring billing automation that reduces manual invoicing and collection effort
- Subscriber lifecycle management from lead capture to renewal
- Multi-branch ISP management with role-based access control
- Available as cloud, on-premise, or self-hosted deployment
- Deployment in 6-12 hours with data migration and onboarding support
