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Netzur IMBS Features

Billing & Finance

The Billing & Finance module automates all financial operations for ISPs, making collections and monitoring effortless
  • Overdue accounts are auto-suspended and resumed once payment is received.
  • Subscribers can make partial payments for greater billing flexibility.
  • The finance dashboard shows real-time financial summaries and trends.
  • A virtual bank view offers secure access to your entire transaction history.
  • Supports multiple gateways and methods to streamline collections
  • Integrates with major accounting software like Tally, QuickBooks, and Xero for seamless financial management.

Subscriber Management

Subscriber Management offers real-time control and insights into every subscriber, from onboarding to billing.
  • You can monitor subscribers’ activity live and detect issues instantly.
  • Both e-KYC (Aadhaar, India) and manual KYC processes are supported.
  • Notifications are automatically sent for registrations, payments, and due alerts.
  • Prepaid and postpaid billing is supported with detailed usage history.
  • Every action is logged with remarks for future audits.

Franchise & Reseller

The Franchisee Management feature simplifies multi-location ISP operations with centralized oversight and automation.
  • You can control and monitor all franchises from a single dashboard in real-time.
  • Packages and pricing can be customized and shared uniquely with each franchise.
  • Automated billing ensures accuracy and eliminates manual errors
  • Multiple revenue-sharing models like reseller, partner, or non-reseller are supported

Ticketing System

Advanced Ticketing empowers engineers and support teams to resolve complaints faster with full visibility and tracking.
  • Engineers have dedicated dashboards for faster complaint resolution.
  • Issues can be tagged and linked to previous tickets to reduce redundancy.
  • Customers receive real-time ticket status updates and closure verification via OTP.
  • Automatic alerts are sent to both users and assigned engineers on every ticket event.
  • Comprehensive reports help identify bottlenecks and improve team efficiency.

CRM & Lead Management

Lead Management ensures smooth ISP sales and onboarding by organizing every stage from feasibility to activation.
  • Leads follow a step-by-step journey from quotation to KYC and activation.
  • Every stage is backed by task scheduling and automated ticket creation.
  • Feasibility checks reduce wasted effort and time on non-serviceable leads.
  • Real-time dashboards help track conversions and sales performance.
  • Cabling, billing, and onboarding are streamlined for a seamless experience.

Network Map

Network Map provides a visualized view of your ISP’s coverage, network zones, and subscriber locations using Google Maps
  • See all subscribers on the map using precise latitude and longitude data.
  • Locate users using search filters or directly selecting areas on the map
  • Identify outages or low-performance zones instantly for rapid action
  • Manage zones, areas, and nodes visually within the network map.
  • Streamlines admin tasks with geographic accuracy and clarity.

ACS (TR-069)

ACS (TR-069) automates CPE provisioning and management, reducing manual intervention for ISPs.
  • Remotely configure routers and ONTs without site visits.
  • Push firmware upgrades and config changes in bulk.
  • Get device status, logs, and performance in real time
  • Supports multiple TR-069 compliant devices and brands.
  • Improves provisioning time and customer experience.
  • Change WiFi name and password remotely, or let customers do it from their app.

Wi-Fi Hotspot

Hotspot simplifies connectivity and user access through pre-paid vouchers and selfservice registration.
  • Generate and distribute prepaid vouchers to users in bulk.
  • Enable subscribers to self-register for access without manual intervention.
  • Allow users to self-recharge to maintain uninterrupted service.
  • Manage zones, areas, and nodes visually within the network map.
  • OTP-based access enhances both security and convenience.
  • Enable seamless roaming between hotspot zones for users.

Notifications & Alerts

Notifications & Alerts keeps subscribers and admins informed of all key events across SMS, WhatsApp, and more.
  • Send alerts via SMS, E-Mail, WhatsApp, Telegram, and app notifications.
  • Trigger notifications for every major event, from recharge to ticket resolution
  • Automatically inform subscribers about overdue bills or payments received.
  • Subscribers are instantly notified of important updates to stay informed and in control.
  • Ensure transparency and proactive communication at all levels.

Announcement

Announcement provides tailored communication for outages, offers, or updates across multiple subscriber segments.
  • Target specific subscribers, zones, or locations with customized messages.
  • nform users in advance about scheduled maintenance to build trust.
  • Run promotional campaigns to boost engagement and package upgrades.
  • Use SMS, WhatsApp, email, and in-app alerts for broad outreach.
  • Empower admins to send bulk or individual announcements easily.

Package/Plan Management

Plan Management allows ISPs to create custom internet plans with dynamic pricing, FUP, and RADIUS integration
  • Easily build regular, top-up, and booster plans with different pricing rules.
  • Apply custom FUP rules for time/day-based bandwidth control.
  • Use advanced RADIUS attributes to suit different NAS requirements.
  • Allow custom PIN-based plan pricing across franchisees or sites.
  • Ensure flexible plan lifecycle control and policy application.

Inventory Management

The Inventory Management module ensures smooth and accurate control of ISP-specific hardware like routers, ONTs, ONUs, and splitters.
  • Create inventory masters quickly for organized item categorization.
  • Log inward and outward entries with purpose-specific tracking.
  • Log inward and outward entries with purpose-specific tracking.
  • Maintain a seamless flow of hardware movement across locations
  • Get automatic alerts on low stock to avoid service interruptions.
  • Designed to simplify stock handling for all essential ISP equipment.

Subscriber Self-Care Portal / Mobile App

The Subscriber Portal and App empower users to manage accounts, billing, and support independently.
  • Subscribers can recharge, view usage, raise tickets, and update KYC anytime.
  • Gain access to detailed billing and transaction history via the app.
  • Track real-time and historical bandwidth usage with ease.
  • Get notified of due bills, payments, and plan renewals via push alerts.
  • Customers can update their Wi-Fi settings, including password, without technician support.
  • Available across web and mobile for consistent user experience.

Multiple Payment Gateways / Methods

This feature expands your billing flexibility by supporting major global payment methods.
  • Accept payments from PayPal, Stripe, Razorpay, and more.
  • Direct UPI / BBPS (India) and other wallet support makes it seamless for subscribers.
  • Subscribers enjoy faster checkouts with saved methods.
  • Boosts conversion and collection rates by offering choice.
  • Simplifies financial reconciliation across diverse payment gateways.

Real-Time / History Usage Graph

This module gives you and your subscribers complete bandwidth insights in real-time and historical form.
  • Live graphs show current bandwidth usage per subscriber or NAS.
  • Historical graphs use MRTG-like data from RRD for long-term analysis.
  • Helps optimize network usage by visualizing usage trends.
  • Subscribers can make informed decisions on data consumption.
  • Enhances transparency and troubleshooting with visual clarity.

Multiple Auth Methods

Multiple Auth Methods gives flexibility in access control for varied network configurations.
  • Supports PPPoE, MAC, Hotspot, EAP, and static lease authentications.
  • Choose authentication method per NAS, or group.
  • Enables hybrid setups with multiple access layers
  • Simplifies onboarding across different hardware and regions.

CTS/NAT Logs Management

This module ensures security and traceability by managing NAS logs and tracking CTS/NAT records automatically.
  • Logs are auto-audited twice daily to ensure compliance.
  • Admins receive alerts if logs are missing or corrupted.
  • Detailed logs store subscriber IPs, MACs, and usernames.
  • Can export logs for audits, disputes, or legal compliance.

Deep Audit Logs

Deep Audit Logs help track every change or action across your ISP operations with complete transparency.
  • Logs every single event including plan changes, payments, and updates.
  • Admins can filter by user, module, or action type.
  • Summarized top event views help focus on key insights
  • Ideal for internal audits, accountability, and disputes.
  • Supports audit tracking for every login level.

Supports All Types of NAS​

Netzur IMBS supports a wide range of NAS and BNG devices used by ISPs across the world.

  • Compatible with MikroTik, Accel-PPP, NetElastic, Juniper, Cisco, Huawei and more.
  • Supports PPPoE, Hotspot, and EAP protocols out of the box.
  • Easily integrates new NAS types within a week.
  • Vendor-neutral platform with flexible RADIUS rules.
  • Ensures consistent service regardless of NAS brand.